If there is an attack or a network breakdown...
Who is responsible if the staff does not receive the alarm from a resident or patient? The caregiver, the internet/mobile operator, the provider of hardware or nurse call system?
Worth considering... IT-attacks do happen, and the mobile networks are sometimes overloaded. During the terror attack in Stockholm, many people were unable to use their phones. A breakdown can also happen during big sports events, music concerts or festivals. Last weekend several countries were affected by a global cyber-attack, both hospitals and elderly care homes needed extra staff and they had to return to paper and pen. We suddenly realize how vulnerable we are, and how important it is to have a crisis management plan for critical alarms and communications.
To send alarms using GSM or WiFi technology is becoming a trend on the market, and in most cases it works just fine. However, sometimes the unthinkable happens...
- If there is a breakdown, how do people working with critical alarms, dependent on the mobile network, handle it?
- Who is responsible if the staff does not receive the alarm from a resident or patient? Is it the caregiver, the internet/mobile operator, the provider of hardware or nurse call system?
We transmit alarms over a dedicated frequency, to ensure the system always works properly. Many of the elderly care homes in Sweden already use our products, and SMART1 is our new working tool, adapted for healthcare.